On this page we have compiled questions that we constantly receive from our users.
This FAQ is designed to help you navigate better through our trading platform.Please consult it before you use the chat or mail function to get in touch with us.
A.The MUSUVI World Trade Mall is a virtual online expo and multilingual trading platform at the same time. Our revolutionary service concept makes importing and exporting easier than ever before. We connect manufacturers and buyers around the world. Imagine the MUSUVI World Trade Mall as your personal, digital interface to the world's only trade show exhibition, open 24/7, accessible from any point in the world with a single mouse click.
A.The MUSUVI World Trade Mall's service offering helps you enter new markets and create new sales channels worldwide. On our online platform, product manufacturers can register their company profile and product portfolio - thereby becoming an exhibitor on the virtual exhibition floor of the MUSUVI World Trade Mall.
The submitted information will be included in our databases and can be accessed on the Maker overview page via a search function by importers from all over the world. With our multilingual user interface, built-in chat support function and our interpreter service, even inexperienced exporters are able to enter the international trading business and buy products that were previously unattainable. By using the MUSUVI World Trade Mall, you can increase your customer base and open up new markets. If there are any communication problems between you and the customer, we will gladly assist you with our interpreter / translator service and ensure a smooth business process.
A.The services offered by the MUSUVI World Trade Mall enables you to find exporters of your desired products worldwide. In addition, we accompany your import business on request from the first contact of the manufacturer to the arrival of the goods in your warehouse. Our online platform gives you free access to a worldwide, cross-product search. Find the exporter of your choice and contact him directly via a built-in contact function. If you have any questions about the import process and other questions, we have prepared a contact form for you and integrated a chat support function into our website. We also offer a chargeable interpreter / translator service if there is a communication problem communicating with your business partner.
A.Choose the right account package for your needs and start immediately! Consult our service team either through the built-in chat feature or via the traditional CONTACT FORMWe look forward to your inquiry!
A.Yes, we currently support the following languages for the chat: Japanese, English and Vietnamese. On the phone we advise you in Japanese, English and Vietnamese.
A.Office hours of our company are from 10am to 6pm.The MUSUVI World Trade Mall is open 24/7.
A.Absolutely. In that case please use one of our chargeable account packages that include a translation and interpretation service. For more details click the following HERE
A.We are happy to make an appointment with you on site in our company premises in Osaka, Japan.
A.The service we offer on musubi-jp.com is an export of Japanese goods only. On the MWTM we connect makers and buyers of the whole world.
A.That is possible. Please contact us via chat or mail to reach our trading team.
A.Please contact our trading team via chat and mail and we will help you.
A.We offer free packages for sellers and buyers. Please click this LINK.
A.Only credit card.
A.On the 1st of each month.
A.For periods in which your company profile was not published, no fees will be charged. Should the examination of your registration and thus also the publication be delayed, an already debited amount will be refunded.
FAQ3.Account creation and cancellation
A.There are no minimum requirements. All companies and private persons who want to export and import can register.
A.Please click this LINK.
A.Please click this LINK.
A.For security reasons it is only possible to delete your account with the “cancel account” form while you are logged in. Information about how to cancel your account can however obtained via phone and chat.
A.Our service team handles all chat requests in order. Please understand that delays may occur with many concurrent requests. Our office is open weekdays from 10am to 6pm. Please use the chat function during these times.
A.That is possible. Please understand beforehand that it might take some waiting time.
FAQ5.Trade fair booth
A.Please use the filter function to reduce the number of search results.
A.You can upgrade your account to premium or professional to get a higher priority.Please click HERE.
A.To be shown with priority on top please upgrade your seller plan to premium or professional.
A.You can currently publish a maximum of 50 products at a time with our professional plan. We apologize for any inconvenience and ask you to choose the 50 most important products to publish.
A.Only one company can be registered per account. If you register several companies, please create a separate account for each company.
A.There is no search function to find buyers, however, if you register as a premium or professional maker you can use the forum for matching. Upon request we will provide contact information for specific buyers who have released their contact information.